Careers at Retire Australia
Care Technology & Operations Coordinator

Brisbane Support Office  
Employment Type:
PP - Part-time Permanent  
Commercial Analy

RetireAustralia is a national owner and operator of Retirement Villages in Australia. Our purpose is to create thriving communities where older Australians live the life they choose in their own home. We operate a portfolio of 28 established villages and have an exciting pipeline of new community developments throughout New South Wales, Queensland and South Australia.

RetireAustralia is also an approved HCP provider offering in-home care and support to our residents if and when they require it. Our residents have embraced the care services leading to rapid ongoing growth and this has encouraged us to innovate with different care models.

About the role

We are currently seeking a motivated and passionate Care Technology & Operations Support Coordinator to join our organisation based in Brisbane CBD. It is an exciting opportunity to be a key stakeholder in RetireAustralia’s award winning technology platform growth and contribute to the planned innovation and growth of our organisation. Reporting to the Commercial Analyst, you will be someone who has experience or reasonable understanding of the Government-funded Home Care Packages (or similar Commonwealth-funded care) and a background working with related care management systems.

 You will have a passion for building strong relationships with key stakeholders and taking ownership of tasks through to successful completion. It will be important to have effective communication in this business operations partnership role. Your duties will include: 

  • Basic support for the care system, AlayaCare – creating new employee profiles, updating Home Care subsidy rates, troubleshooting errors, etc.
  • Liaising with the vendor for more complex support using established channels and new initiatives
  • Providing training for new team members and assisting current users with troubleshooting for day-to-day system usage matters such as client set-up, creating and maintenance of HCP budgets, etc. and maintenance of user manuals
  • Manage small projects and be part of larger projects as the care system (AlayaCare) subject matter expert

 About you

 The successful candidate in the role will have a high level of integrity and professionalism. It is important that you have a working knowledge of Government-funded care and an understanding of care information systems. Over time, there is an expectation that you will have the confidence and ability to train others in the organisation on utilising these systems. You will have a strong work ethic with the ability to work effectively in a team environment, be able to critically analyse and recommend potential business improvements, develop accurate documentation, comfortably communicate at all levels across the organisation, and apply knowledge and creativity to resolve issues.  You will also have the following:

  • Relevant tertiary qualifications or experience in comparable positions within approved providers of Government-funded care
  • Excellent time management and ability to prioritise in a dynamic environment
  • Professional communication skills
  • A valid National Police Check or ability to obtain one prior to commencement

If you are looking for the opportunity to develop a career and contribute to the success of RetireAustralia and the satisfaction of our residents, please ‘apply’ below.

The successful applicant will be required to undergo and background checking. The successful applicant must also possess unlimited working rights in Australia.